Front of House Manager

Benefits

• Bonus based on performance
• Health insurance
• Paid time off

Responsibilities

• Complete knowledge of all policies, procedures, and training techniques, and marketing plans as they apply to our operation.
• Train new and existing employees pub procedures and job functions.
• Attend a weekly meeting with all managers and follow up with all assignments for that week.
• Work with Kitchen and bar management on ordering, receiving, and inventory assistance on all pub-related issues.
• Responsible all new hires are trained according to our standards and procedures.
• Must possess strong product knowledge of all menus.
• Practice the principles of pub management, on a per shift basis.
• Responsible for accuracy and completeness of physical inventory.
• Responsible for maintaining a clean, healthy, and safe pub environment.
• Monitor equipment/systems and assists in calling repair personnel.
• Monitor employee theft, purveyor errors, pilferage, waste, yields, and brings those problems to the attention of co-managers for correction.
• Work diligently to maintain consistent food, beverage, labor, and general pub supplies costs on a continuing basis.
• Maintains organized, clean, and orderly interior and exterior of the pub.
• Maintains proper inventory controls.
• Maintain a friendly, courteous, and professional relationship with all customers and employees.
• Manage the orientation and training of all staff.
• Evaluate, discipline, and terminate staff.
• Manage employee schedules.
• Ensure all employees adhere to health, safety, and security procedures.
• Weekly creation of employee schedules.
• Maintain the Customer Service Policy.
• Ensure that all customers receive excellent service.
• Maintain the excellent operational standards throughout the pub.
• Handle customer complaints.
• Generate all necessary management reports accurately and on time.
• Accounting for all cash.

Qualifications

• Must be 21 years of age with legal identification.
• Provide food handler and/or serve safe alcohol certification.
• Ability to reach, bend, stoop, wipe, and climb stairs.
• Lifts 50-60 pounds. Move cases of food, beverage, and merchandise on a continuing basis.
• Capable of standing during entire shift as needed.
• Reading and writing skills are required.
• Hazards may include, but are not limited to slipping, burns, strains, and cuts.
• Required quick mathematical calculations (addition, subtractions, and multiplication).
• Requires audible communication and hearing skills on the phone and in the pub.
• A professional and clean appearance is required.
• Physical agility and dexterity of both hands are required.
• Requires a professional, outgoing personality, frequent contact with guests, vendors, and employees.