Front of House Manager

About the role

Kings Theatre, a 3,000-capacity historic theatre in Flatbush, Brooklyn, is seeking an experienced guest services professional to join our team as Front of House Manager. The FOH Manager will oversee all aspects of guest services operations and ensure seamless operations for staff and guests. This role is responsible for hiring, training, scheduling, and managing guest services staff, troubleshooting patron issues, assisting with VIP activations, and upholding the theatre's high standard of patron services.

The ideal candidate will have excellent interpersonal skills, proven experience in problem-solving, and an outgoing demeanor. This is a part-time, event-based role with variable hours. The FOH Manager receives 8 guaranteed hours per week for administrative work, including staff scheduling, communication with ushers and the venue team, and deployment sheet creation. Additional hours are tied to the show calendar, which averages 90 events per year, concentrated primarily in the Fall (September through December).

Responsibilities

• Reports directly to the Deputy General Manager, with additional oversight from the Director of Facilities & Operations.
• Manages recruitment, training, scheduling, supervision, and payroll processing of the guest services team, comprised of ushers, usher supervisors, and lead usher supervisors.
• Creates deployment sheets prior to each show based on event type, occupancy, and specialized event needs.
• Collaborates with General Management to ensure guest services staffing aligns with each event's budget expectations.
• Serves as the primary contact for visitor inquiries, accessibility needs, and conflict resolution.
• Works closely with the Box Office team to troubleshoot ticketing and customer service issues.
• In conjunction with Security, maintains building safety, clear egress paths, and crowd control protocols.
• Enforces company policies and manages corrective actions for staff, including issuing formal warnings, write-ups, and terminations.

Requirements

• Prior front of house experience, preferably in a theatre or concert venue.
• Supervisory experience preferred.
• Excellent customer service, communication, and interpersonal skills.
• Knowledge of Americans with Disabilities Act compliance protocols.
• Ability to field questions from patrons, staff, and clients with efficiency and composure.
• Passion for live music and entertainment.

Skills

• Strong attention to detail.
• Ability to work efficiently and independently in a fast-paced environment.
• Thrives under pressure.
• A resourceful self-starter with a willingness to figure things out.

Schedule

Part-time. Evenings, weekends, and holidays are required per show schedule.

Benefits

• Paid sick time.
• Free event/concert tickets.

About the company

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment owns, operates, or programs 64 of the world's most iconic venues across the UK, the US, and Germany, entertaining over 18 million audience members each year.

Through our in-house production companies and collaborations with top producers and promoters, ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child, and Starlight Express, as well as popular music and comedy shows. ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows, and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually.