Front End Manager-Nome

Duties And Responsibilities

• Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertsons/Safeway’s philosophy of personalized service.
• Provides fast, friendly, courteous and legendary customer service.
• Improves customer relations and performs checking duties and supervisory functions on cash registers.
• Serve as backup checker when necessary.
• Engages in suggestive selling and other sales techniques.
• Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
• Maintains and orders front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
• Ensures front-end is fully operational and projects a positive image.
• Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.
• Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.
• Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.
• Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.
• Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
• Responsible for maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Assists with controlling shrink.

Skills And Physical Requirements

• Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.
• Ability to professionally handle difficult situations while projecting a positive image.
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods of time and ability to move quickly.
• Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers.
• Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.
• Ability to supervise others, analyze and gather facts for recommending disciplinary action.
• Ability to make hiring or promotion decisions.
• Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures.

Work Environment

• Working conditions consist of a temperature controlled store environment.
• Occasional exposure to outdoor environment with varying temperatures.