Front Desk (Weekend Overnight)

Job Overview

As a Part-Time Front Desk Associate, you’ll be responsible for providing exceptional customer service. This is for an overnight position Saturdays and Sundays 11pm-7am.

Your Responsibilities

• Provides exceptional customer service.
  • Mets and greets residents; checks guests and service providers in/out.
  • Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
  • Aids with general concierge services and performs administrative clerical, Word and Excel document work.
  • Monitors and controls access to the building
  • Solves and follows-up on all complaints/issues, escalating to supervisor if necessary
  • Aids with general concierge services as well as administrative clerical work when needed
  • Helps maintain a safe and secure environment throughout the building/property(s)
  • Walks the building premises as directed for monitoring purposes
• Has the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills & Qualifications

• Ability to manage multiple priorities
• Demonstrates excellent customer service, communication and time management skills
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to lift 30 – 50 lbs
• Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary
• Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings

Physical Requirements / Working Environment

• The physical demands described within this document are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to lift 30 – 50 lbs
• Requires standing, sitting position for long periods of time, walking, and occasional climbing when necessary
• Handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings

Compensation

$16.00-$18.00 per hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.