Front Desk Overnight (Weekends)

About the role

The Overnight Resident Relations Specialist/Front Desk (Weekends) supports front desk operations at a luxury midrise on Wilshire Boulevard. It's a great opportunity to gain hands-on experience and build a career in property management.

Responsibilities

• Provides a warm welcome to residents and guests
• Registers guest or vendor in our System (connect)
• Announces all guests to residents for access
• Directs guests to residents' units
• Responds to residents' requests in a professional manner
• Assists with general concierge services
• Performs administrative clerical, Word and Excel document work
• Monitors and controls access to the building including CCTV system
• Maintains daily log, records and forms using Connect
• Resolves and follows-up on all complaints/issues
• Provides general concierge services (Reservations, Taxis, Directions, Computer Printing)
• Helps maintain a safe and secure environment throughout the building
• Walks the building premises as directed for monitoring purposes
• Follows safety procedures and maintains a safe work environment
• Consistent and regular attendance required
• Has the ability to understand and complete all required forms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends
• Attend and participate in designated meetings or functions as requested by the General Manager
• May be assigned other duties by the General Manager

Requirements

• Demonstrates excellent customer service, communication and time management skills
• Must be well groomed and maintain a professional demeanor at all times
• A general knowledge of the community to provide directions and recommendations
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel
• Command of information system hardware/software is preferred
• Strong customer service and interpersonal skills required

Qualifications

• High school diploma or equivalency preferred
• Hospitality preferred
• Must possess strong customer service background
• Valid driver’s license

Skills

• Excellent customer service, communication and time management skills
• Well groomed and maintains a professional demeanor at all times
• General knowledge of the community to provide directions and recommendations
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel
• Command of information system hardware/software is preferred
• Strong customer service and interpersonal skills required

Benefits

Medical, dental, and vision plans (full time and those working 30+ hours) Part-time 20+ hours qualify for dental and vision. 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.