Front Desk (Overnight)

About the Role

As a Front Desk Associate, you’ll work independently without direct supervision, demonstrating strong communication, telephone, and customer service skills. You’ll be detail-oriented and able to multitask while meeting and greeting residents, checking guests and service providers in and out, and managing emergency response and access control procedures.

Responsibilities

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor the Emergency Response System.
• Greet and direct residents, guests, and invitees.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints and issues.
• Maintain a safe and secure environment throughout the building/property(s).
• Follow safety procedures and maintain a safe work environment.
• Perform other duties as assigned by the on-site property manager.

Qualifications

• High school diploma or equivalency preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy and familiarity with information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information verbally and in writing.
• Navigate the property/building quickly and easily to meet job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Schedule

Fridays and Saturdays, 11 pm - 7 am.

Pay

$20.00 per hour.

Benefits

• Full comprehensive benefits, including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.
• Occasional travel may be required for training and other company functions.