Front Desk (Overnight)

About the Role

As a Front Desk Associate, you’ll work independently without direct supervision, demonstrating strong communication, telephone, and customer service skills. You will be detail-oriented and able to multitask while meeting and greeting residents, checking guests and service providers in and out, and understanding emergency response and access control procedures. You will monitor and operate electronic security control systems and maintain accurate daily logs, records, and forms.

Responsibilities

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor the Emergency Response System.
• Greet and direct residents, guests, and invitees.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints and issues.
• Maintain a safe and secure environment throughout the building or property.
• Follow safety procedures and maintain a safe work environment.
• Perform other duties as assigned by the on-site property manager.

Requirements

• High school diploma or equivalency preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy and familiarity with information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information verbally and in writing.
• Navigate the property or building quickly and easily to meet job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Respond to emergencies in a timely manner.

Supervisory Responsibilities

No supervisory responsibilities.

Schedule

Saturday–Wednesday, 11:00 PM to 7:00 AM.

Benefits

• Full comprehensive benefits, including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.

Pay

$19.00 - $20.00 per hour.