Front Desk (Overnight)

About the role

FLATS is seeking a dependable and customer-focused Front Desk Associate to provide overnight front desk coverage and help maintain a safe, secure, and welcoming environment for residents and guests.

Responsibilities

• Monitor the lobby, entrances, and common areas throughout the overnight shift
• Ensure only authorized residents and approved guests enter the building
• Verify guest access and enforce all building visitor policies
• Conduct routine patrols of the property, including common areas and amenities
• Monitor security cameras and report suspicious or unusual activity
• Respond appropriately to emergencies and contact emergency services when necessary
• Complete accurate overnight shift logs documenting incidents, maintenance concerns, disturbances, and unusual activity
• Report emergencies, safety concerns, maintenance issues, and policy violations to the Property Manager and maintenance team
• Absorb emergency maintenance requests and notify the on-call maintenance technician when appropriate
• Ensure lobby doors and building entrances remain secure throughout the shift
• Maintain a professional, welcoming, and secure environment for residents and visitors at all times

Requirements

• Previous customer service experience required
• Front desk, concierge, hospitality, residential, hotel, or security experience preferred
• Excellent verbal and written communication skills
• Professional appearance and demeanor
• Strong observation skills with excellent attention to detail
• Able to remain calm and make sound decisions during emergencies
• Strong conflict resolution and de-escalation skills
• Able to work independently with minimal supervision
• Reliable, punctual, and dependable
• Basic computer, email, and incident reporting skills
• Able to maintain confidentiality regarding residents and property operations
• Knowledge of basic building security procedures and emergency response protocols is preferred

Success in this role

• Demonstrate outstanding customer service and interpersonal skills
• Show high integrity, professionalism, and discretion
• Show strong critical thinking and problem-solving abilities
• Show excellent organizational and time management skills
• Show ability to multitask while maintaining accuracy
• Show confidence identifying suspicious activity and responding appropriately
• Show effective communication with residents, management, maintenance staff, and emergency responders
• Show commitment to providing a safe, secure, and welcoming residential environment
• Show flexibility to work overnight shifts, weekends, holidays, and schedule changes when business needs require

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Ability to patrol the property, including stairwells, parking areas, and common spaces
• Ability to occasionally lift up to 25 pounds
• Ability to respond quickly and effectively during emergencies

Pay

$21.00/hour

Schedule

Thursday - Sunday | 12:00 AM - 8:00 AM

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off (PTO)