Front Desk Team Member - Weekends - GOLD'S GYM - Bee Caves

The Front Desk Team Member serves as the first point of contact for members, guests, and staff, creating a welcoming atmosphere and ensuring smooth operations at the gym’s entrance and front desk area.

Responsibilities

• Warmly greet and direct members, guests, and staff as they enter the gym and control access to the front door.
• Aid with member requests, inquiries about gym operations and policies, and perform various administrative duties as directed by the Gym General Manager.
• Create a memorable guest experience by providing a friendly and positive entrance and departure.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using proper check‑in procedures.
• Monitor check‑ins to identify delinquent accounts and notify Gym Management.
• Register all guests using proper registration procedures.
• Direct guests and appointments to the appropriate personal trainer promptly and professionally.
• Utilize the gym phone system to answer calls, take detailed messages, and follow up with management.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance, wear proper uniform attire with nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all reported maintenance concerns.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents requiring incident reports.
• Work scheduled shifts and adhere to company attendance policies.
• Perform other reasonable assignments as directed by the Gym General Manager or Member Experience Manager, including light cleaning and picking up weights during walk‑throughs.
• Assist in membership sales (kiosk or computer) and sign up new members.
• Assign new members barcodes, take member photos, and schedule complimentary personal training sessions.
• Handle member account changes (payment updates, freeze forms, cancellations, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via the app.
• Other duties as assigned.