Front Desk Team Member -Mid Shift - GOLD'S GYM - Bee Caves

The Front Desk Team Member serves as the initial point of contact for members, guests, and staff, creating a welcoming atmosphere while managing front‑door security, handling member inquiries, and performing a variety of administrative and retail duties under the direction of the Gym General Manager.

Responsibilities

• Enthusiastically greet each member and guest promptly to create a friendly entrance and departure experience.
• Provide security and control for the front door and retail area of the facility.
• Check members into the gym using proper check‑in procedures and monitor check‑ins to identify delinquent accounts, notifying management as needed.
• Register all guests using proper registration procedures and direct guests and appointments to the appropriate personal trainer in a professional manner.
• Utilize the gym phone system to answer calls, take detailed messages, and follow up with management on all telephone inquiries.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance, wear the proper uniform and nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales and help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log and report maintenance and safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work scheduled shifts and adhere to company attendance policies.
• Perform other reasonable work assignments, including light cleaning and picking up weights during gym walk‑throughs.
• Assist in membership sales (kiosk or computer) and sign up new members.
• Assign new members barcodes, take member photos, and schedule complimentary personal‑training sessions.
• Handle member account changes such as payment updates, freeze forms, cancellation forms, and manual agreements.
• Assist with receiving orders and checking in retail and concession products.
• Help members register and check in for classes via the app.
• Perform other duties as assigned by the Gym General Manager or Member Experience Manager.