Front Desk Team Member - GOLD'S GYM - Pflugerville

About the role

The Front Desk Team Member warmly greets and directs members, guests, and staff as they enter the gym, providing control of the front door location. This position aids with member requests, inquiries about gym operations and policies, and performs various administrative duties as directed by the Gym General Manager. As the initial point of contact, the Front Desk creates a welcoming atmosphere and a memorable guest experience.

Responsibilities

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using proper check‑in procedures.
• Monitor check‑ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Direct guests and appointments to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take detailed messages, and follow up with management.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work scheduled shifts and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager or Member Experience Manager, including light cleaning and picking up weights during gym walk‑throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign new members barcodes, take member photos, and schedule complimentary personal training sessions.
• Handle member account changes (payment method, freeze forms, cancellation forms, manual agreements).
• Receive orders and check in retail and concession products.
• Assist members with registering and checking in for classes via the app.
• Other duties as assigned.