Front Desk Support-Outpatient Mental Health

About the role

South Jersey Behavioral Health Resources is seeking a Front Desk Clinical Support Clerk for their Outpatient facility in Camden, NJ.

Responsibilities

• Displays appropriate customer service related skills and presents with a pleasant and courteous demeanor while assisting consumers and visitors.
• Answers phones appropriately, schedules appointments as needed, forwards incoming calls to the appropriate location, and documents messages as necessary.
• Enters clinical and other information into the Electronic Health Record (EHR) and other systems as required.
• Checks-in consumers as they present for services, including but not limited to: gathering and/or verifying demographic and insurance information, data entry of information into the EHR, collecting fees/co-pays, assisting consumer with completion of new intake paperwork, compiling new charts, and pulling charts.
• Maintains daily provider schedules to ensure consumers are seen in a timely manner.
• Provides management of fee collection. Reconciles consumer accounts and performs necessary follow-up activities to resolve outstanding balances. Charge slip reconciliation. Verifies insurance coverage.
• Confers with direct care staff to ensure complete, current, and accurate medical records.

Requirements

• A high school diploma or completion of a GED is required.
• A minimum of three (3) years' experience in Clerical and Administrative duties, electronic health documents, and administrative tasks is required.
• Bilingual (English/Spanish) is strongly preferred.

Specifications

• Supervisor: Front Desk Manager
• Location: Camden
• Status: Full-time
• Hours: 40 hours

Benefits

• Generous paid time off including 11 holidays, 12 sick days, 12 holidays and four personal days
• Company Pension Plan
• Excellent benefits package