Front Desk Supervisor - Wilmington

Description

Pet Paradise is seeking a Front Desk Supervisor with leadership and strong customer service experience for their open position. Starting Rate: $16.00/hour, with a $0.50 increase every six months and an additional $0.50 increase annually.

Perks and Benefits

• Opportunity for advancement through Unleashed Leadership Academy, Dog Training Academy, and Grooming Academy
• Complimentary Pet Day Camp and 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted veterinary care and grooming services
• Fitness reimbursement
• Paid time off (full-time and part-time status)
• 401(k) savings plan with company match
• Health, dental, and vision insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit

Essential Functions

• Provide direct supervision of Front Desk Associates, leading, training, and coaching based on company standards, policies, and guidelines
• Assist management team with training, assigning, directing work, coaching, and conducting performance reviews
• Report and document potential hazards or behavioral problems involving guests or employees to the management team
• Assist with Front Desk functions such as processing check-ins and check-outs, answering phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby
• Assist new and existing team members in completing required LMS courses and training guides
• Perform additional duties as required by the management team

Qualifications

• Significant physical labor including pet handling, walking, cleaning, and maintenance of suites
• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Comfortable leading by example, including 'hands-on' task management
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to adjust schedule needs including days, nights, weekends, holidays, and peak times
• Valid driver’s license and ability to pass criminal background check

About Pet Paradise

Pet Paradise offers a range of premium pet care services including resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and overnight boarding. The company is committed to providing exceptional care for pets and their families, and offers career development opportunities through its Unleashed Leadership Academy and other training programs. As a team member, you can also take advantage of complimentary Pet Day Camp, boarding, and discounts on grooming and veterinary care at all locations and clinics. Working with pets can be challenging, but the company values the joy and satisfaction it brings to both pets and their owners.

About Us

Pet Paradise is a full-service pet care destination dedicated to providing the best care possible for pets and their families. With over 60 locations in operation or under development across ten states, the company offers a wide range of services designed to make pet care convenient and enjoyable. As an equal opportunity employer, Pet Paradise is committed to creating a diverse and inclusive workplace where everyone is valued and respected.