Front Desk Associate

About the role

As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Responsibilities

• Manage the customer journey as the first point of contact by setting expectations for their appointment and delivering a quality customer experience.
• Schedule, screen, and confirm new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning, and repairs.

Requirements

• Minimum of a high school diploma.
• Administrative, front office, or patient care coordinator background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and quality phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented, with an outgoing, positive demeanor.
• Computer literacy; ability to accurately document and file records.

About Miracle-Ear

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We’re invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Benefits

• Compensation: $17 – $20/hour

Schedule

• Standard office hours: Monday – Friday, 9:00 AM – 5:30 PM
• This position is expected to begin with a full-time schedule during September, followed by part-time hours during October and November. There is potential for the position to become full-time toward the end of the year based on business needs.
• Candidates should be comfortable with this planned change in hours and have flexibility to begin employment as soon as possible.