Front Desk Supervisor - Lake Nona

Description

Pet Paradise is seeking a Front Desk Supervisor with leadership and strong customer service experience for their open position. Starting Rate: $16.50 per hour, with a $0.50 increase every six months and an additional $0.50 increase annually.

Perks and Benefits

• Opportunity for advancement through Unleashed Leadership Academy, Dog Training Academy, and Grooming Academy
• Complimentary Pet Day Camp and 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted veterinary care and grooming services
• Fitness reimbursement
• Paid time off (full-time and part-time status)
• 401(k) savings plan with company match
• Health, dental, and vision insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit

Essential Functions

• Provide direct supervision of Front Desk Associates, leading, training, and coaching based on company standards, policies, and guidelines
• Assist management team with training, assigning, directing work, coaching, and conducting performance reviews
• Report and document potential hazards or behavioral problems to the management team
• Assist with Front Desk functions including processing check-ins and check-outs, answering calls, deescalating issues, and maintaining cleanliness
• Assist new and existing team members in completing LMS courses and training guides
• Perform additional duties as required by the management team

Qualifications

• Significant physical labor including pet handling, walking, cleaning, and maintenance of suites
• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Comfortable leading by example, including 'hands-on' task management
• Comfortable around dogs of all sizes and capable of lifting up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to adjust schedule needs including days, nights, weekends, holidays, and peak times
• Valid driver’s license and ability to pass criminal background check

Education and Experience

• High school diploma or GED
• One to two years related experience and/or training
• Equivalent combination of education and experience

What It Is Like to Work Here

At Pet Paradise, team members ensure that pets get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. The relationship built with pets and their parents makes going to work fun and rewarding, and the benefits offered are top-notch. We offer career development through the Unleashed Leadership Academy, where you can train for the next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for our Grooming Academy to become a groomer, or canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding, and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do, and we care about giving you the tools to grow and succeed.

About Pet Paradise

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

Company Policy

We are a drug-free, smoke-free, equal opportunity employer. Company policy, federal, and state laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation, or national origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.