Front Desk Supervisor | Employee Housing Available | Up to $22/Hour

Position Summary

The Front Office Supervisor assists in leading the daily operations of the Front Office, ensuring exceptional guest service, operational efficiency, and compliance with Hilton brand standards.

WHO IS THIS POSITION FOR?

The Front Office Supervisor role is ideal for someone who:

• Demonstrates strong leadership and enjoys coaching and developing team members
• Has excellent communication and guest service skills
• Thrives in a fast-paced environment and effectively manages multiple priorities
• Takes ownership of guest concerns and works proactively to resolve issues
• Leads by example while maintaining professionalism and accountability
• Is committed to delivering exceptional guest experiences while supporting operational efficiency

Duties And Responsibilities

Supervise daily front office operations to ensure exceptional guest service and compliance with Hilton brand standards
Lead by example by maintaining a visible presence in the lobby and assisting guests throughout their stay
Support Guest Service Representatives with guest interactions, service recovery, and operational challenges
Ensure compliance with hotel policies, cash handling procedures, credit card authorization standards, and security protocols
Assist with scheduling, daily task assignments, and shift coverage to support operational needs
Coach, train, and develop front office team members while promoting accountability and consistent service standards
Monitor room inventory, arrivals, departures, upgrades, and special requests to maximize guest satisfaction
Coordinate closely with Housekeeping, Maintenance, and other departments to ensure guest rooms are ready for arrival and guest needs are met promptly
Monitor guest feedback, online reviews, and service recovery opportunities, taking corrective action when necessary
Maintain accurate shift logs and ensure effective communication between shifts and departments
Oversee Suite Shop inventory, ordering, merchandising, and cash controls
Assist with recruiting, onboarding, and training new front office team members
Support quality assurance initiatives and prepare for Hilton QA inspections and audits
Assist with front office reporting, productivity, and labor management as directed by leadership
Perform additional duties as assigned by management

Position Requirements

• Must be able to communicate effectively in English, both verbally and in writing
• Previous front office, hospitality, or guest service experience required; supervisory experience preferred
• Experience with Hilton systems (PEP, Honors, and QA) preferred but not required
• Able to stand and walk for extended periods throughout the shift
• Able to lift up to 20 pounds occasionally
• Strong leadership, organizational, and problem-solving skills
• Able to work flexible schedules, including evenings, weekends, and holidays

Equal Opportunity Employer

Vista Host Management & Development Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.