Front Desk Supervisor - Denali Park Village

Job Responsibilities

• Supports Front Desk Management by helping to supervise Front Desk Agents.
• Large tour groups and independent travelers:
• Check-In/Check-Out: Greet guests warmly and check them in/out efficiently, ensuring accurate guest information, room assignments, and billing details.
• Reservations: Handle reservations, including changes, cancellations, and special requests, while maintaining a smooth booking process using the hotel’s property management system (PMS).
• Guest Inquiries: Provide guests with information about hotel amenities, local attractions, dining options, and services, ensuring their needs are met during their stay.
• Phone and Email Support: Answer phone calls and respond to emails in a courteous and professional manner, assisting guests with reservations, inquiries, and requests.
• Concierge Services: Offer personalized recommendations and assist guests with transportation, dining reservations, tickets, and other concierge services as needed.
• Billing & Payments: Process guest payments and provide receipts, manage billing discrepancies, and ensure that all charges are accurately recorded.
• Problem Solving: Address guest complaints or concerns promptly and professionally, ensuring a resolution that maintains guest satisfaction.
• Security & Safety: Monitor the hotel lobby and public areas, ensuring the safety and security of guests and property. Follow emergency procedures and report any incidents to management.
• Team Collaboration: Work closely with housekeeping, maintenance, central reservations, and other departments to ensure that guest rooms and common areas meet quality standards and guest expectations.
• Record Keeping: Maintain accurate logs and reports of guest interactions, reservations, check-ins/outs, and any issues that arise during shifts.
• Up-sell & Promote Services: Promote hotel amenities and services (e.g., room upgrades, spa services, dining options) to enhance guest experience and drive revenue.

Qualifications

• Experience: Previous experience in a front desk or guest services role is required. Willingness to learn and grow in the hospitality industry is key.
• Customer Service: Strong commitment to delivering excellent customer service and ensuring a positive guest experience at all times.
• Communication Skills: Exceptional verbal and written communication skills; ability to interact with guests from diverse backgrounds in a professional, friendly manner.
• Tech-Savvy: Comfortable using hotel management software (PMS), phone systems, and basic office software (Word, Excel, etc.).
• Multitasking: Ability to juggle multiple tasks and remain calm and efficient in a fast-paced environment, particularly during peak check-in/check-out times.
• Attention to Detail: Strong organizational skills with a keen eye for detail, ensuring accuracy in guest information, billing, and other processes.
• Problem Solving: Strong critical thinking and conflict resolution skills; ability to address guest issues promptly and effectively.
• Team-Oriented: Works well within a team, demonstrating flexibility and a cooperative attitude to achieve common goals.

Preferred Qualifications

• Multilingual Skills: Ability to speak additional languages is a plus.
• Previous Hospitality Experience: Experience in a similar role within the hotel or hospitality industry is beneficial.
• Previous Supervisory Experience: Previous experience being a team lead or supervisor is preferred.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and carry up to 25 lbs (e.g., luggage, office supplies).

About Aramark

Aramark is committed to serving millions of guests every day through food and facilities in 15 countries around the world. We strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. For more information about working here, visit www.aramarkcareers.com. Connect with us on Facebook, Instagram, and Twitter.