Front Desk Supervisor

What You'll Do

• Support the Front Desk Manager with the daily operation of the Front Office.
• Lead and support the Front Desk team during assigned shifts, providing guidance and ensuring excellent guest service.
• Aid in guest check-in, check-out, reservations, billing, and guest inquiries.
• Assist in training, coaching, and supporting Front Desk Associates while fostering a positive and collaborative team environment.
• Maintain oversight of front desk operations and lobby presentation to ensure an exceptional guest experience.
• Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to facilitate seamless communication and efficient operations.
• Handle guest concerns professionally and escalate complex issues to the Front Desk Manager when necessary.
• Ensure adherence to hotel policies, procedures, and service standards.
• Manage accurate guest records and daily front office documentation.

What We're Looking For

• Minimum of 2 years of hotel front desk experience, preferably with leadership or supervisory responsibilities.
• A hands-on leader who enjoys coaching, supporting, and motivating a team.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize tasks and make sound decisions in a fast-paced hospitality environment.
• Experience using the Medialog Property Management System (PMS) is preferred.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• English required; Spanish preferred.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Why Join Angler's Hotel?

• Competitive compensation
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid Time Off (PTO)
• Opportunities for professional growth within a boutique hospitality environment
• Collaborative and supportive team culture
• Work at one of Miami Beach's most distinctive boutique hotels