Front Desk Supervisor

Responsibilities

• Supervise the front office staff on a day-to-day basis
• Ensure high guest service standards in accordance with policies
• Attend to guests’ inquiries, requests, complaints and compliments
• Maintain departmental costs to ensure performance against budget
• Oversee staff training and procedures to ensure ongoing delivery of quality guest service
• Attend to crisis or emergency situations as necessary
• Record the details of events and take necessary actions
• Supervise Front Desk staff to ensure optimum occupancy and average daily rate
• Communicate effectively with other operating departments
• Display a high degree of professionalism and integrity as befitting a member of management

Requirements

• Open availability to work morning, evening, audit shifts
• Open availability for work weekends and holidays
• Attend to employee schedules
• Maintain high level of integrity as required by Hilton
• Ability to cover front desk shifts when needed and other operations if required.

Qualifications

• Bachelor’s degree in hospitality, business administration, or related field
• Minimum of 2 years of front desk supervisor experience
• Proven ability to manage and motivate a team
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Proficient in Microsoft Office Suite

Skills

• Customer service orientation
• Team leadership
• Time management
• Problem resolution
• Microsoft Office Suite proficiency

Pay

$18.00 per hour

Schedule

Open availability to work morning, evening, audit shifts; open availability for work weekends and holidays.