Front Desk Supervisor - Courtyard Fort Worth Alliance

About the role

At Courtyard Fort Worth at Alliance Town Center, we bring modern comfort, genuine hospitality, and Texas warmth together in one of Fort Worth’s fastest-growing areas. Located near the Alliance business district, shopping, dining, and local attractions, our hotel offers a welcoming environment for both business and leisure travelers. Curators at Courtyard Fort Worth Alliance enjoy being part of a supportive, guest-focused team where every stay is an opportunity to create meaningful moments and deliver hospitality with heart. Courtyard Fort Worth Alliance Airport is hiring for a Front Desk Agent. You should join our team if you believe... That every great hotel experience begins with a warm and genuine welcome. That the Front Desk is more than a place to check in—it is where guests find reassurance, assistance, and a friendly face. That thoughtful service can turn an ordinary stay into an unmatched experience. That details matter, from accurate reservations and room assignments to remembering a guest’s special request. That clear communication between Front Office, Housekeeping, Maintenance, and leadership keeps the hotel running smoothly. That even the busiest shift can be managed with professionalism, patience, and a positive attitude. That every guest deserves to feel welcomed, valued, and cared for from arrival through departure.

Here’s The Core Of Coury Hospitality We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

Responsibilities

• Welcoming guests with warmth, confidence, and genuine hospitality.
• Creating smooth and friendly arrival and departure experiences.
• Completing check-ins, checkouts, room assignments, and payment transactions accurately.
• Assisting guests with questions, requests, directions, local recommendations, and hotel information.
• Answering telephone calls and responding to guest inquiries professionally and promptly.
• Monitoring reservations, room availability, special requests, and guest accounts.
• Partnering with Housekeeping to communicate room status, priority arrivals, special requests, and room-readiness needs.
• Responding thoughtfully to guest concerns and identifying solutions that help restore confidence in their experience.
• Supporting airline crews, business travelers, groups, and leisure guests with accuracy and attention to detail.
• Confirming transportation, wake-up calls, packages,