Front Desk Supervisor - Cedar Creek Lodge

Join our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park! Cedar Creek Lodge is a 3-diamond hotel open year-round, where we depend on highly motivated team members who share our vision and work together to provide warm and friendly hospitality to all guests.

About the role

As Front Desk Supervisor, you will oversee the daily operations of the front of house staff, ensuring excellent customer service, managing check-ins and check-outs, and assisting guests to create a positive experience.

Responsibilities

• Supervise front desk and breakfast staff to ensure excellent customer service at all times.
• Respond to guests' inquiries and requests in a timely and professional manner.
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
• Manage reservations and room availability.
• Ensure accuracy of billing and payment processes.
• Monitor and review guest feedback and resolve customer complaints.
• Train and coach front desk staff, monitor performance, and provide feedback.
• Maintain a clean and organized front desk area.
• Ensure staff compliance with all policies, procedures, and standards.
• Follow and ensure compliance with cash handling procedures; assist with transfer of safe funds.
• Post charges to guest accounts for services and purchases.
• Provide information about available services, points of interest, and entertainment attractions.
• Assist in following proper procedures for all lost and found items.
• Coordinate emergency fire evacuation and safety programs with fellow supervisors and Location Manager.
• Understand and follow all PCI Compliance guidelines.
• Maintain open lines of communication with other departments to ensure coordination of hotel activities.
• Complete all other tasks and job duties as assigned by Location Manager.

Requirements

• Previous experience in a supervisory role.
• Previous experience in a customer service role.
• Previous experience with hotel property management systems.
• Human relation skills; must be a team-oriented people-person who thrives on public contact.
• Excellent interpersonal and communication skills.
• Proven leadership and organizational skills.
• Working knowledge of hotel management systems.
• Ability to prioritize tasks and work efficiently under pressure.
• Ability to interact with diverse peoples and help resolve issues.
• Knowledge of common office machines (computers, calculators, copy/fax machine).
• Neat and pleasant grooming habits.
• Knowledgeable of Glacier National Park’s history and points of interest.
• Must be able to speak, read, write, and understand English.
• High school diploma or equivalent.

Physical Requirements

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Bending, stretching, and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

Pay

$20.35/hour

Schedule

• Full-time, year-round position starting immediately.
• Primarily 7am-3pm and 3pm-11pm shifts, five days per week.
• May need to cover other shifts, including graveyard, potentially as overtime.
• Must be able to work varied shifts, weekends, and holidays.

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging, and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• Fast-paced, exciting work environment with upward mobility and growth opportunities
• Opportunity to meet people of all ages from all over the country and world

About Columbia Falls

Just west of Glacier National Park, Columbia Falls is a lively Montana town with locally owned shops, restaurants, breweries, and summer farmers markets. It serves as the ideal home base for exploring Glacier National Park and the 2.4 million acres of Flathead National Forest.