Front Desk Supervisor

Rich Employee Benefits

• 401(k) matching
• Employee discounts
• Paid time off

Front Desk Supervisor

• Maintains guest service as the driving philosophy of the hotel
• Personally demonstrates a commitment to guest service responding promptly to guests’ needs
• Is committed to making every guest satisfied
• Develops added-value customer service programs
• Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance
• Mets or exceeds hotel guest satisfaction measures. (GSS Scores)
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Ensures all shift checklist are completed
• Ensures all call backs are being performed
• Front Office Supervisor should remain highly visible and readily available for guest at all times
• Ensures proper procedures are followed concerning guest safety security boxes
• Settles all credit card, guest, and accounts receivable credit disputes
• Acts as manager on duty for hotel and manages front desk operations
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
• Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables
• Produces accurate financial reports on time
• Always demonstrates self-confidence, energy and enthusiasm
• Responsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns
• Ensures front desk supplies are fully stocked
• Ensures all front desk shifts and night audit shifts are filled
• Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)
• Understands, follows, and assists with policies and procedures for the hotel’s key control system
• Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients
• Manages time effectively to accomplish all desired tasks, duties, and action plans
• Is punctual for all shifts and meetings
• Job can entail working nights, weekends and overnight shifts and Husker Game Day weekends
• Helps to maintain an organized work environment

Compensation

• $15.50 - $17.00 per hour

About the company

• Founded in 1919, privately-held Woodbury Corporation is one of the oldest and most respected hospitality and real estate development companies in the Intermountain West.
• Headquartered in Salt Lake City, Woodbury Corporation owns and manages hundreds of commercial and residential properties plus several Marriott and Hilton hotel properties.
• We have developed a remarkable legacy of “integrity over income” over our more than 100 year history. We maintain a talented team of professionals to serve the accounting, architecture, asset management, consulting, development, hotel management, legal, sales, and leasing needs of our dynamic organization.

Additional Benefits

• On Demand Pay Available
• Medical Insurance
• Vision & Dental Insurance
• Health Care Savings Accounts
• Life and Disability Insurance
• 401K Plan with a Company Match
• Paid Time Off from First Day
• Travel Discounts