Front Desk Supervisor

Responsibilities

• Deliver the highest quality of guest service on every shift — anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience
• Run the "perfect shift" — ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
• Supervise front desk agents and associates — monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift
• Oversee all front desk and front office operations in the absence of the Front Desk Manager — serving as the on-shift leader and primary point of escalation for guest concerns and team needs
• Perform hands-on front desk duties and operate hotel front office systems and equipment as needed — leading by example alongside your team every shift
• Assist with new associate onboarding, training, and cross-training — helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service
• Handle additional responsibilities as assigned to maintain smooth hotel front office operations

Qualifications

Prior hotel front desk, guest services, or hospitality experience preferred — not required; we will train the right candidate with the right attitude and service instincts

A desire to step into a hotel leadership role and grow your career — this is an entry-level supervisory position with a clear path to Front Desk Manager

An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service on every shift

Adaptability and composure in a fast-paced hotel front office environment — you handle the unexpected with professionalism and keep your team focused and guest-ready

Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team

Flexibility to work varied shifts — including evenings, weekends, and holidays as a full-service hotel operation requires

Benefits

Advanced scheduling with easy shift swapping via our app

DailyPay — get paid when you need it

Unlimited employee referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Complimentary wellness tools

Ledership development & tuition reimbursement

Discounts on hotel rooms, dining, and travel

Growth opportunities across multiple hotel properties in your market

Full-time associates also receive:

• MEDICAL, DENTAL, AND VISION INSURANCE — starting day 1
• LIFE AND DISABILITY INSURANCE
• PAYD PAID LEAVE (PAID FAMILY AND MEDICAL LEAVE)
• EMPLOYEE ASSISTANCE PROGRAM (EAP)