Front Desk Supervisor

About the role

The Front Desk Supervisor is responsible for overseeing the front desk operations, ensuring smooth check-in and check-out processes, managing guest relations, and maintaining a clean and welcoming environment.

Responsibilities

• Oversee daily front desk operations including check-in and check-out procedures
• Handle guest inquiries and complaints, providing prompt and courteous service
• Manage room reservations and availability
• Ensure cleanliness and maintenance of the front desk area
• Train and supervise front desk staff
• Collaborate with other departments to ensure seamless guest experiences

Requirements

• Bachelor’s degree in hospitality management or related field
• Minimum 2 years of experience in hotel front desk operations
• Strong customer service skills and excellent interpersonal abilities
• Proficient in Microsoft Office Suite
• Ability to work flexible hours including weekends and evenings

Qualifications

• Proven ability to manage multiple tasks simultaneously
• Experience with hotel reservation systems
• Knowledge of local area attractions and amenities

Skills

• Excellent communication and problem-solving skills
• Attention to detail and organizational abilities
• Ability to work independently and as part of a team

Benefits

• Comprehensive health insurance coverage
• Flexible work schedule
• Professional development opportunities

Pay

• $18.00 - $20.00 per hour based on experience

Schedule

• Variable schedule to accommodate hotel needs

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