Front Desk Supervisor

Key Responsibilities

• Supervise daily front desk operations and support front office staff.
• Ensure efficient guest check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints professionally.
• Train, guide, and motivate front desk team members.
• Monitor room availability, reservations, and guest records.
• Cook up with housekeeping and other departments to ensure smooth operations.
• Aid in preparing schedules and managing shift coverage.
• Ensure compliance with hotel policies, procedures, and service standards.
• Handle billing, payments, and cash handling procedures when required.
• Maintain a professional and welcoming front office environment.

Requirements

• Previous experience in front office or hotel operations, preferably in a supervisory role.
• Strong leadership and customer service skills.
• Good communication and problem-solving abilities.
• Knowledge of hotel management systems is an advantage.
• Able to work in a fast-paced environment and manage team performance.
• Flexibility to work shifts, weekends, and holidays.