Front Desk Supervisor

About the role

The Front Desk Supervisor is responsible for overseeing the front desk operations at Sand Valley – Residences, Facilities, & Lodging. This position ensures smooth check-in and check-out processes, manages guest relations, and maintains a clean and welcoming environment.

Responsibilities

• Oversee daily front desk operations including check-in and check-out procedures.
• Manage guest relations and ensure a positive guest experience.
• Maintain cleanliness and organization of the front desk area.
• Handle guest inquiries and complaints professionally.
• Ensure all policies and procedures are followed.
• Coordinate with housekeeping and maintenance staff to address guest needs promptly.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of experience in hospitality or related field.
• Proven ability to handle multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.

Qualifications

• Strong organizational and time management skills.
• Knowledge of hotel operations and customer service principles.
• Experience with front desk systems and software.
• Proficiency in Microsoft Office applications.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.
• Team player with excellent interpersonal skills.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Seasonal pay increase during peak seasons.

Pay

$25-$30 per hour based on experience.

Schedule

Full-time seasonal position, typically from May to October.