Front Desk Supervisor

Supervisory Duties

• Supervises front office staff ensuring an efficient operation producing excellent results for our customers.
• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

Customer Service

• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

Front Desk Operations

• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Physical Demands

• Frequent use of phone.
• Excellent speech communication skills required for continual interaction with guests.
• Prolonged standing 90% of time - communicating with guests.
• No climbing required.
• No driving required.
• Lifting up to 50 lbs. guest luggage; limited.
• Pushing up to 50 lbs. bell cart; limited.
• Pulling up to 50 lbs. bell cart; limited.
• Carrying up to 25 lbs. guest luggage; limited.
• Continuous standing - 80% of shift.

Work Environment

• Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting.
• Work inside 95%.

Benefits

• Paid Sick Time
• Employee assistance program
• Great discounts on Hotels, Restaurants, and much more
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, and holidays
• Tuition Reimbursement

Pay

USD $21.00 - USD $23.00 /Hr.