Front Desk Supervisor

Key Responsibilities

• Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
• Greet guests warmly and professionally, ensuring a welcoming atmosphere.
• Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
• Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
• Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions.
• Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
• Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
• Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
• Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
• Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

Benefits

• Enjoy a wide array of perks and discounts as part of the PCH Hotels & Resorts portfolio, including hotel, F&B, golf, and retail discounts throughout the company properties.
• Receive worldwide travel discounts through Marriott.
• Tuition reimbursement to continue your education or professional development.
• And much more!

Pay & Schedule

Details regarding pay and schedule are not specified in this posting.