Front Desk Supervisor

About the role

The Front Desk Supervisor Program at St. Nicholas House is a key position within Project Renewal, a leading non-profit organization dedicated to building supportive communities. This role oversees a team of front desk clerks and ensures the safety, rule compliance, and day-to-day operational support for tenants and staff.

Responsibilities

• Perform all Front Desk Attendant duties, including monitoring security and supporting resident inquiries.
• Oversee daily facility operations and manage emergency situations.
• Supervise and train front desk staff to ensure consistent, high-quality service.
• Create and maintain the front desk staff schedule on a weekly basis.
• Review and document incident reports to ensure timely and accurate reporting.
• Review the logbook each shift to ensure thorough communication and documentation.
• Provide crisis intervention and share critical information with relevant staff and supervisors.
• Participate in on-call coverage for the facility on a rotating basis with the Clinical Coordinator and Program Director.
• Report directly to the Program Director and support administrative functions as needed.
• Collaborate on the development and implementation of program improvements, policies, and strategic planning initiatives.
• Administer emergency first aid/CPR/Naloxone when necessary.
• Work a flexible schedule, including weekends and holidays.
• Perform other duties as assigned by the Program Director or Clinical Director.

Qualifications

• A High School Diploma or GED is required.
• Experience working with homeless or formerly homeless populations, and individuals with mental health and substance use challenges is preferred.
• Completion of Fire Safety Training is preferred.
• Training in De-escalation and Cultural Competency is required.
• Opioid Overdose Prevention training is preferred.

Benefits

Project Renewal is an equal opportunity employer committed to embracing the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.