Front Desk Supervisor

About the role

The Front Desk Supervisor is responsible for managing front desk activities and supervising personnel. Ensures outstanding guest experiences and optimizes hotel revenue.

Responsibilities

• Understand guest and employee needs and handle all situations calmly and professionally.
• Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, information desk, concierge).
• Supervise, evaluate, coach, counsel and provide situational retraining of Front Desk staff.
• Evaluate same day selling strategies.
• Maintain and manage daily inventory.
• Execute all shift reports.
• Maximize revenue by promoting suite upgrades and maintaining rate integrity.
• Maintain a ticket bank and keep proper inventory of all tickets and logs.
• Assist with the check-in line as needed.

Qualifications

• High school diploma or G.E.D.
• Minimum of one-year Front Desk experience, preferably in a resort setting.
• Two or more years of customer service required.
• Able to effectively communicate with entire staff.
• Ability to multi-task and work well in a fast-paced, team-oriented environment.