Front Desk Supervisor

Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and timely check-ins and check-outs
• Train and mentor front desk staff on hotel procedures, customer service, and general hotel operations
• Handle guest inquiries and complaints in a timely and professional manner, following hotel policies and procedures
• Maintain accurate records and reports, including daily cash handling and reconciliation
• Aid in scheduling and payroll for front desk staff
• Cook up with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences
• Act as a liaison between guests and hotel management, escalating any issues or concerns as necessary
• Aid in managing guest room reservations and room blocks for groups or special events
• Conduct pre-shift meetings to ensure all team members are aware of daily tasks and goals
• Ensure all guest information and profiles are accurate and up to date in the hotel's system
• Participate in performance evaluations and provide constructive feedback to front desk staff
• Uphold and enforce all hotel policies, procedures, and standards to ensure a safe and pleasant environment for guests and employees

Requirements

• High school diploma or equivalent, bachelor's degree in hospitality or related field preferred
• Minimum of 2 years of experience in hotel front desk operations, preferably in a supervisory role
• Excellent customer service and interpersonal skills
• Ability to remain calm and professional in high-stress situations
• Strong organizational and time-management skills
• Knowledge of hotel systems, including Marriott systems, preferred
• Proficient in Microsoft Office and computer skills
• Evening and Weekend Availability Required
• Must be able to stand for long periods and lift up to 50 pounds