Front Desk Supervisor

Overview

Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain the confidentiality of all guests and hotel information
• Pay attention to detail in order to ensure the security of guest room access
• Understand and execute all Omni accounting standards, ensuring accurate settlement of folios, routing of charges, and adjustments
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation
• Follow up to ensure completion and guest satisfaction
• Issue safe deposit boxes to guests and ensure the security of the key
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
• Maintain the public areas (lobby) are maintained, clean, and tidy by partnering with the Housekeeping Department
• Interact with other departments to ensure that guests’ needs are satisfied
• Speak to guests in a friendly, warm manner to make them feel welcome at the hotel
• To proactively work to seek out ways in which to improve the hotel experience for our guests
• Encourage and build mutual trust, respect, and cooperation among co-workers
• Treat co-workers fairly and equitably
• Maintain a professional, neat, and organized appearance in accordance with Omni Boston Seaport standards
• Respond swiftly and effectively in any emergency or safety situations
• Ensure a safe working and guest environment to reduce the risk of injury or accident
• Attend all required department trainings and meetings
• Perform any other duties required by management

Qualifications

• Previous luxury hotel experience is required
• Previous Front Office experience is required
• Customer service orientation, multitasking, attention to detail, and excellent organizational skills are needed
• Knowledge of the surrounding area and all of its attractions
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays
• Highly developed customer service skills; possessing a friendly, approachable demeanor and strong problem-solving abilities, with a keen eye for detail
• Proven ability to engage guests at all levels
• Candidate must be passionate about providing warm, engaging, and personalized service
• Candidate must be able to work in a fast-paced environment and handle multiple priorities
• Candidate must possess the ability to handle stressful and busy hotel operations
• Able to maintain a positive and professional demeanor and composure at all times
• Candidate must have the ability to report to work on time and when scheduled
• Candidate must have the ability to stand and/or walk for extended periods of time
• Candidate must meet standards of appearance and maintain a high level of personal hygiene at all times
• Clear, concise written and verbal communication skills
• The candidate must be comfortable speaking with guests
• Able to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers
• Computer literacy to include: Payroll systems, Microsoft Office, Property Management System

Benefits

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.