Front desk supervisor

Job Description

Assist the Front Office Manager in supervising the front desk operations, including guest check-in, check-out, reservations, and concierge services.

Lead and inspire the reception team to deliver top-notch customer service and uphold brand standards.

Handle guest inquiries, requests, and concerns promptly and professionally, striving to exceed expectations.

Collaborate with various departments to ensure seamless communication and guest satisfaction.

Monitor room availability, rates, and occupancy to maximize revenue and occupancy levels.

Train, mentor, and provide ongoing feedback to front desk staff to enhance their skills and performance.

Manage the night audit process and reconcile daily financial transactions.

Assist in the development and implementation of front office policies, procedures, and guidelines.

Participate in staff scheduling to ensure adequate coverage and operational efficiency.

Act as a point of contact for VIP and special guests, offering personalized services and amenities.

Handle administrative tasks, such as reporting, record-keeping, and inventory management.

Strive for continuous improvement in service quality, guest satisfaction, and operational excellence.

Skills and qualifications

• Previous experience in a front office or guest services role is essential.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent interpersonal and communication skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Detail-oriented, organized, and able to multitask effectively in a fast-paced environment.
• Problem-solving abilities and a customer-focused mindset.
• A degree or diploma in hospitality management or a related field is a plus.
• Flexibility to work varying shifts, including weekends and holidays.

Benefits

• Health insurances
• Rooms discount in all Tidan’s owned property
• A free parking space at the hotel

About the Role

Reporting to the Front office manager, the Assistant Front Office Manager will play a pivotal role in ensuring exceptional guest experiences through efficient front desk operations.

Requirements

• English oral and written proficiency is required for this position.

Qualifications

• Previous experience in a front office or guest services role is essential.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent interpersonal and communication skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Detail-oriented, organized, and able to multitask effectively in a fast-paced environment.
• Problem-solving abilities and a customer-focused mindset.
• A degree or diploma in hospitality management or a related field is a plus.
• Flexibility to work varying shifts, including weekends and holidays.

Schedule

Work varying shifts, including weekends and holidays.

Pay

Starting at 20$ per hour plus benefits.