Front Desk Supervisor

About the role

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons.

Responsibilities

• Courteously and accurately answer guest inquiries and concerns
• Ensure the smooth operations of the front desk area
• Supervise daily shift process ensuring all team members adhere to highest guest service standards
• Train team members and respond to any problems in a quick manner
• Fill in, as necessary, at the front desk/overnight
• Ensure that the front desk area is clean, tidy and presentable at all times
• Resolve guest issues and complaints to the best of your ability
• Arrange for transportation for guests as needed
• Work closely with housekeeping, operations and sales
• Adhere to Makeready's Guiding Principles, policies, and procedures
• Additional duties and assignments, as assigned

Requirements

• Prior experience working in a hotel highly preferred
• Professional, personable and courteous personality
• Prior management experience highly preferred
• Excellent attention to detail
• Highly organized and efficient
• Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
• Must be able to lift objects weighing up to 50 pounds
• May be required to work nights and weekends, as needed
• If covering for Night Audit, must be able to stay awake during evening and overnight hours
• Must be able to sit for long periods of time, able to walk and stand as needed

Qualifications

• None specified

Skills

• Customer service skills
• Attention to detail
• Organizational skills
• Problem-solving skills
• Team leadership

Benefits

• Accommodating PTO/PTO exchange
• Medical/dental/vision benefits
• Maternity/paternity leave
• Pet insurance
• Company-matched dependent care
• 401k
• Student loan repayment program
• Wide range of additional ancillary benefits

Pay

N/A

Schedule

N/A