Front Desk Supervisor

Key Responsibilities

• Supervise front desk operations during assigned shifts, ensuring smooth guest arrivals, departures, and service interactions.
• Lead, coach, and support front desk associates to deliver warm, professional, and efficient service.
• Assist guests with check-in, check-out, billing questions, room requests, and service recovery opportunities.
• Handle guest concerns with professionalism, urgency, and care while escalating major issues when appropriate.
• Monitor room inventory, room assignments, special requests, and VIP arrivals.
• Support Marriott Bonvoy recognition and ensure elite member benefits are properly delivered.
• Aid in training new associates on front desk procedures, brand standards, systems, and guest service expectations.
• Ensure compliance with cash handling, credit card, safety, privacy, and hotel operating procedures.
• Communicate effectively with Housekeeping, Engineering, Sales, Loss Prevention, and other hotel departments.
• Support occupancy, upgrade, and inventory strategies as directed by Front Office leadership.
• Maintain a professional presence in the lobby and serve as a visible leadership resource for both guests and associates.
• Complete shift reports, pass-on communication, and operational follow-up as needed.

Qualifications

• Previous hotel front desk experience required; supervisory or leadership experience preferred.
• Marriott experience and knowledge of Marriott systems preferred.
• Strong guest service, communication, and conflict-resolution skills.
• Able to remain calm and professional in a fast-paced environment.
• Strong attention to detail and ability to multitask.
• Flexible schedule required, including evenings, weekends, and holidays.
• Professional appearance and demeanor required.
• Able to stand for extended periods and assist with normal front office duties.

Benefits

• Competitive pay
• Health and Dental Insurance
• Company-paid Life Insurance
• Short-Term and Long-Term Disability
• Vision insurance

EEO

• Equal Opportunity Employer