Front Desk Supervisor
LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience.
About the role
The Front Desk Supervisor will be responsible for the operation of the front desk by directing, controlling, and supervising Front Desk Associates to ensure the best possible guest satisfaction, associate morale, brand and company standards, training, and profitability.
- Provide the highest quality of service to the guests at all times.
- Supervise and coordinate the activities of the Front Desk staff.
- Promote teamwork and Associate morale.
- Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training.
- Monitor & enforce Front Desk uniform brand & company standards.
- Participate in the interviewing process for Front Desk Associates.
- Orient & train new Associates.
- Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level.
- Initiate or suggest plans to motivate Associates to achieve work-related goals.
- Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
- Assist Operations Manager, AGM, or GCM with the payroll process.
- Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management.
- Complete period-end tasks, including an audit of cash over and short to include inventories.
- Respond to any guest complaint in a timely, professional, and hospitable manner.
- Other and all duties, projects, and tasks as assigned by employee’s manager.
Requirements
- Has a sincere desire to exceed guest expectations.
- Must have prior Front Desk Experience.
- Minimum of a High School Diploma and some college preferred.
- Must be able to work a flexible schedule which includes evenings, weekends, and holidays.
- Must have a good command of the English language and be able to read, write, and speak English fluently.
- Must have solid computer skills to include core Microsoft applications and any additional brand-specific applications as needed.
- Must have solid math skills.
- Ability to lead, train, and motivate team members.
- Strong communication and problem-solving skills.
- Must possess solid relationship-building skills, people-focused, highly organized, and guest-centric.
- Must have reliable transportation.
Benefits
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k) with company match
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Voluntary Short Term Disability, Life & Accidental Death Insurance
- Hotel discounts
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags. LTD’s core values focus on people, relationships, and opportunities. The LTD culture was established by the founding partners and continues to guide the successful performance and profitability of our hotels while maintaining the highest standards of quality, service, and cleanliness.