Front Desk Supervisor

About the role

As the Front Desk Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.

Responsibilities

• Supervise front desk agents
• Manage guest reservations
• Address guest concerns
• Ensure guests have a seamless and enjoyable experience
• Report to the Front Office Manager

Schedule

Flexible, but mainly nights 3 pm–11 pm.

Pay

Full-time, $20 per hour.

Requirements

• Hotel experience is a plus
• A combination of education and experience
• Previous front desk experience

Qualifications

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required — with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Benefits

• Career growth opportunities across a nationwide portfolio
• Flexible scheduling
• Access up to 40% of earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website — we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.