Front Desk Supervisor

About the role

The Front Desk Supervisor is responsible for providing leadership in coordinating and facilitating regular department meetings. They also attend regular Front Office leadership meetings, train associates, administer discipline, and participate in committees/activities outside of the department. The primary focus is on assisting Front Desk Associates with check-ins, check-outs, banking out, shift closing, and other general support functions.

Responsibilities

• Provide leadership in coordinating and facilitating regular department meetings.
• Attend regular Front Office leadership meetings.
• Train associates, in classroom style or one-on-one, to continually develop the staff that directly reports to you.
• Administer discipline as needed.
• Administer progress reviews to associates per schedule.
• Participate in committees/activities outside of the department.
• May be responsible for scheduling and managing payroll for all of the department.
• Coordinate shift operation in accordance with corporate and local SOP’s emphasizing guest hospitality by motivating and directing employees to work as a team thereby presenting a professional, aggressive and well trained staff.
• Manage the operational and staffing functions of their shift.
• Stock Suite Shop on a daily basis. Check storage rooms and place orders with Medco before we run out of items.
• Run and print out CRM Arrivals and pre check-in any HHONORS coming in for the day.
• Administer discipline and counseling when needed. Involve Front Desk Manager in disciplinary situations when required.
• Absorb and instruct Front Desk Associates on a day-to-day basis when needed.
• Ensure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately.
• Control Front Desk Associates overtime.
• Have knowledge of any and all promotions and/or current programs (i.e. HHonors, Hotel Packages) etc.
• Lead daily Rooms Control operations.
• Maintain a high standard of personal hygiene and be in proper uniform at all times.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
• Interviewed with AGM, HR manager & GM.
• College degree preferred.
• One or two rating on most recent review.
• No written warnings in the last six months.

Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate regularly works near moving mechanical parts, in outside weather conditions, and is regularly exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually loud.

Qualifications

• College degree preferred.
• One or two rating on most recent review.
• No written warnings in the last six months.

Skills

Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSA’s), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.

Benefits

N/A

Pay

$24.00 - $24.00/hr

Schedule

First (Day), Second (Afternoon), Third (Night)