Front Desk Supervisor

Job Summary

The Front Desk Supervisor assists the Front Office Manager in administering front office functions and supervising staff. This position ensures guest and employee satisfaction and maximizes the financial performance of the department.

Responsibilities

• Directs and works with team members to carry out procedures ensuring an efficient check in and check out process.
• Ensures guest and employee satisfaction and maximizes the financial performance of the department.
• Interview, train, counsel, schedule and supervise Front Office team members.
• Manage the seamless movement of guests in and out of the hotel.
• Review all arrivals noting any special requests or challenges.
• Ensure proper credit policies are followed.
• Aid guests with services and requests.

Requirements

• Must have at least 2 years of hotel front desk experience.
• Front desk supervisory experience preferred.
• Opera experience preferred.
• Must be available during peak operating hours including nights, weekends, holidays and special events.
• Strong guest service skills are essential.

Compensation

Up to $21.00 per hour, must be available weekends.