Front Desk Supervisor

About the role

This position is responsible for supervising the activities of the hotel front office, which includes check-in desk and concierge services, to ensure delivery of quality guest services. The role must exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
• Supervises guest check-in and check-out process to ensure that procedures are followed and that guests are helped quickly and in a courteous manner in accordance with company standards.
• Monitors operation efficiency and guest service levels in assigned areas to ensure that the needs of guests are being met and are consistent with the standards established by management; attends to guests’ complaints and requests as necessary.
• Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
• Monitors daily room availability by type and rate and makes adjustments accordingly.
• Interacts and assists other departments with guest room issues and billing issues.
• Enroll and encourage customers to use the 24K Select Club card, which entails explaining how to use the card as well as the advantages of its use.

Requirements

• Ability to communicate effectively with customers as well as all levels of employees.
• Demonstrated knowledge of all front desk operations.
• Knowledge of hotel computer systems.
• Must be guest oriented and have excellent customer service skills.
• Ability to stand for extended periods of time.
• Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff.
• Must be able to speak English.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Knowledge of the local area and attractions is a plus.
• Minimum age requirement is 21.

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

This is a non-tipped position.