Front Desk Supervisor

Overview

The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management.

Primary Responsibilities

• Leadership and Culture
  • Set the tone for a professional, energetic, and welcoming front desk environment
  • Lead by example in all member, guest, and staff interactions
  • Create a culture of accountability, urgency, and performance
  • Build strong member relationships and deliver a consistent club experience
• Front Desk Operations
  • Ensure smooth and efficient check-in processes at all times
  • Maintain a clean, organized, and professional front desk area
  • Resolve member concerns promptly and escalate issues when needed
  • Ensure policies and procedures are followed consistently by all front desk staff
• Staffing and Scheduling
  • Build and manage weekly schedules for front desk and Kids Club coverage
  • Ensure shifts are properly staffed and coverage gaps are addressed quickly
  • Assist with hiring, onboarding, and training new front desk team members
  • Monitor attendance, punctuality, and overall team accountability
• Sales and Revenue Performance
  • Drive Dollar Per Check-In (DPC) performance on a daily basis
  • Coach the team on supplement sales, retail sales, and booking opportunities
  • Execute promotions and maintain visible tracking of sales performance
  • Support revenue growth through consistent front desk sales behaviors
• Personal Training Lead Generation
  • Drive consistent booking of fitness assessments for all new and existing members
  • Train and hold front desk staff accountable to achieving a high booking percentage
  • Partner with the Fitness Manager to improve booking
  • Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff
• Inventory and Retail Management
  • Manage supplement and retail inventory levels and maintain accurate counts
  • Place orders for supplements, retail items, and operational supplies as needed
  • Ensure product displays are organized, stocked, and merchandised appropriately
  • Minimize shrinkage and maintain inventory accountability
• Kids Club Oversight
  • Oversee Kids Club staffing, scheduling, safety, and daily operations
  • Ensure cleanliness, compliance, and proper supervision standards are maintained
  • Address parent concerns professionally and support a positive family experience
• Facility Standards and Daily Execution
  • Enforce daily cleaning and operational checklists for front desk areas
  • Ensure laundry, towel stock, and front-end presentation standards are maintained
  • Support communication of maintenance issues and follow-up on operational needs
• Communication and Reporting
  • Communicate daily goals, expectations, and updates to the front desk team
  • Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage
  • Collaborate with the General Manager and Fitness Manager on performance and priorities

Schedule

• Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM
• Friday: 10:00 AM - 4:00 PM or Saturday: 8:00 AM - 2:00 PM
• Friday and Saturday shifts alternate weekly with the Fitness Manager

Benefits

• Discounts on Certifications
• Commission & Bonus Structure
• Free Gold's Gym Membership to our locations
• 20% Employee Discount on clothing and products
• Medical Benefits
• 401k
• 7 Paid Holidays + Vacation Pay
• Growth Opportunities Across Our Expanding Gold's Gym Network