Front Desk Supervisor
General Hotels Corporation · Indianapolis, IN · 1 mo ago
On-siteManagementFull-time
About the role
The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service.
Responsibilities
- Supervise the Guest Services staff
- Welcome guests in a friendly, prompt and professional manner
- Aid Guest Services staff, as needed, with any guest concerns
- Follow established hotel procedures at all times
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Maintain positive communication between all departments
- Manage and assist shuttle services
Job Requirements & Expectations
- Minimum of (2) years of hotel guest services experience
- A passion for the hospitality industry and the ability to provide exceptional service
- Attendance and punctuality is crucial for this role
- Strong communication skills
- Detail oriented to ensure all reservations and billing are correct
- To lead and to work as part of a team
- Deliver great customer service and ensure guest satisfaction
- Take action to solve guest concerns using service recovery guidelines
- Flexibility to work nights, weekends and/or holidays
- Prior Opera training and/or knowledge is preferred
- Valid drivers license and willingness to drive hotel shuttle
Benefits
- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Earned Wage Access (“on-demand pay”)
- Hotel Room Discounts
- Company Paid Employee Assistance Program
- Generous Time Off Package