Front Desk Supervisor

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. We need to parse the description. Content: POSITION SUMMARY: description about role. Essential Job Functions: list of duties. Supervisory Functions: more duties. Additional Job Responsibilities: special projects, QI, attend meetings. Requirements: includes Education And Experience Required, Knowledge, Skills And Abilities Required, Other Requirements. WORKING CONDITIONS: description. Schedule: Monday through Friday from 8:00am-4:30pm. No explicit Pay, Benefits mentioned. So we should not include Pay or Benefits sections. We need sections: About the role (maybe from POSITION SUMMARY). Responsibilities (Essential Job Functions + Supervisory Functions + Additional Job Responsibilities). Requirements (Education And Experience Required). Qualifications? Actually Qualifications is similar to Requirements; but we need to follow instruction: use headings for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills? Wait they listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include based on content. We have content for About the role (POSITION SUMMARY). Responsibilities (Essential Job Functions, Supervisory Functions, Additional Job Responsibilities). Requirements (Education And Experience Required). Qualifications? Might be same as Requirements but we could split: Requirements could be Education And Experience Required; Qualifications could be Knowledge, Skills And Abilities Required plus Other Requirements? But they said prefer few substantive sections over many thin ones. Could combine Requirements and Qualifications into one? But they want headings for each if content exists. We could have Requirements (Education And Experience Required) and Qualifications (Knowledge, Skills And Abilities Required, Other Requirements). Skills could be part of Qualifications; but we could also have Skills heading if we have specific skills list. The posting lists: Proficient in relevant computer applications- MS Office; Knowledge of customer service principles and practices; Communicate information effectively in writing and verbally; Knowledge of call center technology; Excellent data entry and typing skills; Knowledge of administration and clerical processes; Experience in social services and/or behavioral health; Ability to think creatively and innovatively. Also Other Requirements: sobriety certification, drug test, cell phone connection. We could put Skills heading for those skill items. Qualifications could be Education And Experience Required. But we need to follow instruction: Use headings for those specific names. Let's decide: - About the role: from POSITION SUMMARY. - Responsibilities: combine Essential Job Functions, Supervisory Functions, Additional Job Responsibilities. - Requirements: Education And Experience Required. - Qualifications: Knowledge, Skills And Abilities Required + Other Requirements? Might be too much but okay. - Skills: maybe we could extract the skill list (proficient in MS Office, communication, call center tech, data entry, admin processes, social/behavioral health experience, creative thinking). But that overlaps with Qualifications. To avoid thin sections, maybe we combine Knowledge, Skills And Abilities Required into Qualifications and not create separate Skills. However instruction says we can include a section ONLY when posting has real, specific content for it. It doesn't forbid having overlapping content; but we should avoid thin sections. Could we omit Skills heading and put those under Qualifications? Probably acceptable. - Benefits: none -> omit. - Pay: none -> omit. - Schedule: we have schedule info. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Schedule. We need to use

for each heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information, not invent or summarize away detail. So we need to include all points. Let's extract details. About the role (POSITION SUMMARY): "The Front Desk Supervisor supports the mission of Fora Health by recruiting, training and supervising the Front Desk Receptionist. The front desk staff serve as the first point of contact with Fora Health for potential clients, family members, referents, partners, and others in the community. The Front Desk Supervisor provides excellent customer service, supplies and gathers information, and acts as a supportive resource to those who call or email Fora Health. The Front Desk Supervisor works with most departments, including Admissions, operations staff, and clinical staff to facilitate entry into treatment. The Front Desk Receptionist provide excellent customer service, checks in both new and established clients, collects payments, schedules appointments, and helps facilitate the smooth transition of clients between levels of care." Note: There's a mention of Front Desk Receptionist duties within the summary; we should keep it. Responsibilities: combine Essential Job Functions, Supervisory Functions, Additional Job Responsibilities. Essential Job Functions list: - Have an in-depth understanding of the daily operations, working in connection with program owners and the operations team - Responsible for managing the front desk team. - Model professional behavior, superior customer service, and appropriate conflict resolution skills. - Document all processes for each service area. - Collaborates with other departments to evaluate and adjust the admissions processes, Front Desk. - Support the Customer Relationship Management (CRM) system to capture patient information. - Provide ongoing training and guidance, ensuring that direct reports are following all policies, procedures and processes in place for scheduled intakes and for enrolled patients. - Handle complaints or other matters requiring more experience or authority than that possessed by direct care staff. - Attend appropriate meetings and be prepared to contribute constructively. - Identify and escalate priority issues. - Follow up on customer calls where necessary. - Complete call logs, call reports, and waitlist reports on a regular basis, and report out as needed. - Monitor weekly error reports, assign tasks, and resolve issues to ensure errors are maintained within acceptable levels. - Ensure efficient scheduling of potential patients to optimize program enrollment. - Partner with Admissions supervisor, Outpatient supervisor and Clinical Programs Director to achieve maximum client enrollment and clinician productivity. Supervisory Functions list: - Provide leadership to the Front Desk teams in such a way that the work environment supports and encourages collaboration and support as necessary. - Build collaborative teams that support Fora Health mission and values. - Supervise the service areas in a manner that supports the objective of driving an increase in program referrals and enrollments. - Communicate with supervisory staff when experiencing difficulty in prioritization of tasks. - Review reports and follow up with staff on outcomes, productivity and no-show management. - Hold staff accountable to standard operating procedures, providing training and support around errors. - Provide for the supervision and ongoing growth and development of the Front Desk and Patient Intake Services staff, recognizing and enhancing their strengths and individual talents, while fostering trust and open communication. - Maintain records of individual supervision. - Motivate staff to be highly productive and creative by providing information, listening and empowering staff in decision-making and in developing quality service delivery. - Balance conflicting demands, actively seek help from supervisory staff as needed, and manage workload in 40 hours/week. - Complete performance evaluations for all staff on an interim and annual basis. Additional Job Responsibilities: - Special projects and other duties as assigned. - Participate in Quality Improvement tasks and initiatives. - Attend Operations and Leadership meetings as assigned. Requirements (Education And Experience Required): - High school diploma or equivalent required, bachelor’s degree preferred - One year of customer service experience including heavy contact with the public required, 2+ years strongly preferred Qualifications (Knowledge, Skills And Abilities Required + Other Requirements): Knowledge, Skills And Abilities Required: - Proficient in relevant computer applications- MS Office - Knowledge of customer service principles and practices - Communicate information effectively in writing and verbally. - Knowledge of call center technology - Excellent data entry and typing skills - Knowledge of administration and clerical processes - Experience in social services and/or behavioral health - Ability to think creatively and innovatively Other Requirements: - For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of six months of sobriety for this position. - Ability to pass a pre-employment or for cause drug tests. - Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts. WORKING CONDITIONS: This is additional info but not a heading we have; we could include as part of About the role or Responsibilities? It's not requested heading. Could we include as a paragraph under About the role? Probably okay to include as part of About the role or maybe as a separate section not listed; but instruction says only use those headings; we could incorporate working conditions into About the role or Responsibilities as a paragraph. Let's add a paragraph after the summary. Schedule: Monday through Friday from 8:00am-4:30pm. Now produce HTML. We need to wrap each section:

  About the role

  then

  ... maybe multiple paragraphs. For lists, use

  • . We must not include any extra markup like or . Just fragment. Let's craft. About the role paragraph(s): We can combine POSITION SUMMARY and WORKING CONDITIONS into one or two paragraphs. Paragraph 1: POSITION SUMMARY text. Paragraph 2: WORKING CONDITIONS text. Make sure to preserve all details. Now Responsibilities: we need a list. Could be one big list combining all bullet points. Use
    • for each. We'll list each bullet as separate
    • . We need to ensure we don't lose any detail. Let's list them: Essential Job Functions: - Have an in-depth understanding of the daily operations, working in connection with program owners and the operations team - Responsible for managing the front desk team. - Model professional behavior, superior customer service, and appropriate conflict resolution skills. - Document all processes for each service area. - Collaborates with other departments to evaluate and adjust the admissions processes, Front Desk. - Support the Customer Relationship Management (CRM) system to capture patient information. - Provide ongoing training and guidance, ensuring that direct reports are following all policies, procedures and processes in place for scheduled intakes and for enrolled patients. - Handle complaints or other matters requiring more experience or authority than that possessed by direct care staff. - Attend appropriate meetings and be prepared to contribute constructively. - Identify and escalate priority issues. - Follow up on customer calls where necessary. - Complete call logs, call reports, and waitlist reports on a regular basis, and report out as needed. - Monitor weekly error reports, assign tasks, and resolve issues to ensure errors are maintained within acceptable levels. - Ensure efficient scheduling of potential patients to optimize program enrollment. - Partner with Admissions supervisor, Outpatient supervisor and Clinical Programs Director to achieve maximum client enrollment and clinician productivity. Supervisory Functions: - Provide leadership to the Front Desk teams in such a way that the work environment supports and encourages collaboration and support as necessary. - Build collaborative teams that support Fora Health mission and values. - Supervise the service areas in a manner that supports the objective of driving an increase in program referrals and enrollments. - Communicate with supervisory staff when experiencing difficulty in prioritization of tasks. - Review reports and follow up with staff on outcomes, productivity and no-show management. - Hold staff accountable to standard operating procedures, providing training and support around errors. - Provide for the supervision and ongoing growth and development of the Front Desk and Patient Intake Services staff, recognizing and enhancing their strengths and individual talents, while fostering trust and open communication. - Maintain records of individual supervision. - Motivate staff to be highly productive and creative by providing information, listening and empowering staff in decision-making and in developing quality service delivery. - Balance conflicting demands, actively seek help from supervisory staff as needed, and manage workload in 40 hours/week. - Complete performance evaluations for all staff on an interim and annual basis. Additional Job Responsibilities: - Special projects and other