Front Desk Supervisor

Job Overview

The Front Desk Manager works independently, without direct supervision. They possess strong communication, telephone, and customer service skills. They greet residents and check guests and service providers in/out. They understand and react to emergency response and access control procedures, monitor and operate electronic security control systems, and maintain daily logs, records, and forms.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Maintains and controls electronic security control systems.
• Responds to emergency situations promptly and efficiently.
• Maintains access to the building.
• Creates weekly schedules for Front Desk staff.
• Maintains daily log, records, and forms.
• Solves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• Fulfills safety procedures and maintains a safe work environment.
• Ensures regular attendance and punctuality.

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Strong customer service background required.
• Two to three years of business experience in similar positions preferred.
• Computer literacy preferred.
• Effective written and verbal communication skills required.
• Multiple language fluency desirable.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, adjust to constant changes, manage multiple tasks, and coordinate the work of others.
• Excellent organizational skills and project management.
• Exceptional communication and interpersonal skills.
• Ability to conceptualize, plan, and organize multiple programs and assignments effectively.
• Ability to work on complex and confidential tasks using judgment, tact, and resourcefulness.
• Ability to develop and maintain good working relationships.

What We Offer

• Full comprehensive benefits including medical, dental, vision, and others.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel for training and other company functions.

Schedule

Sun - Thurs: 7am to 3pm

Pay

$23 hourly

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.