FRONT DESK SUPERVISOR

About the role

The Guest Services Supervisor at Watermark BR is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Monitor all VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be familiar with all in-house groups.

Requirements

• High School Diploma or equivalent required.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Valid driver’s license from the applicable state required.

Qualifications

• Must have a valid driver’s license from the applicable state.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.
• Computer proficiency.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short-term and long-term disability coverage.
• Team Member Assistance Plan.
• Discounted rooms programs.
• Paid holidays.
• Paid vacation and sick time.
• 401(k) retirement savings plan.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the hotel.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short-term and long-term disability coverage.
• Team Member Assistance Plan.
• Discounted rooms programs.
• Paid holidays.
• Paid vacation and sick time.
• 401(k) retirement savings plan.

Employer Information

In addition to these benefits, Watermark BR offers a unique environment and is a part of the Marriott Autograph Collection. The hotel is known for its historic classic design and stunning public spaces, blending references of the 20's through the 60's with modern design.

Equal Opportunity Employer

Watermark BR, LLC is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.