Front Desk Supervisor

Department: Rooms | FLSA: Non‑Exempt

About the role

As the Front Desk Supervisor, you will oversee front desk operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You will be responsible for supervising the check‑in/check‑out process, resolving guest issues, and maintaining the hotel’s standards of service.

Responsibilities

• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check‑ins and check‑outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well‑maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Qualifications

• High school diploma or equivalent; additional education in hospitality management is a plus.
• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast‑paced environment.
• Strong problem‑solving skills and attention to detail.
• Proficiency with hotel management software and Microsoft Office Suite.

Physical Requirements

• Ability to stand or sit for extended periods.
• Ability to lift and carry items up to 25 pounds.
• Ability to handle repetitive tasks.

Pay

Competitive salary, commensurate with experience.