Front Desk Supervisor

About the Role

Join the Hampton Inn Boston-Natick team as a Front Desk Supervisor, where you will play a key role in ensuring a welcoming and exceptional guest experience. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with a diverse team to create memorable stays for all guests.

Responsibilities

• Supervise and support front desk associates to ensure smooth and efficient operations.
• Respond promptly and effectively to guest requests, questions, and complaints.
• Assist with scheduling and training of staff to maintain service standards.
• Maintain accurate records and reports related to guest services and daily activities.
• Collaborate with other departments to enhance overall guest satisfaction.
• Ensure compliance with company policies and procedures.

Requirements

• Minimum 2 years hotel experience preferred.
• Minimum 1 year supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with hotel management software is a plus.
• High school diploma or equivalent required; additional education or certifications in hospitality preferred.

Benefits

• Medical, Dental and Vision Insurance.
• 401K retirement plan.
• Supplemental insurance (Optional).
• Vacation and personal time.
• Employee discounts on hotel stays.
• Opportunities for career growth.
• Supportive and inclusive work environment.
• Free parking.

Pay

$19.75 per hour, paid bi-weekly.

About The Company

Hampton Inn Boston-Natick is part of the Hilton portfolio of hotels, committed to delivering exceptional hospitality and memorable experiences to our guests. Located in Natick, MA, we pride ourselves on our friendly staff, comfortable accommodations, and dedication to customer satisfaction. Join us and be a part of a team that values teamwork, integrity, and hospitality excellence.