Front Desk Supervisor

Job Responsibilities

• Assist in the supervision of associates in the Front Office Department
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Assist with hiring and training associates
• Plan, assign, and direct work
• Appraise performance
• Reward and discipline associates
• Address complaints and resolve problems
• Greet, register, and assign rooms to guests
• Answer telephone
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests
• Make and confirm reservations
• Maintain room availability
• Block rooms
• Program wake-up calls
• Handle guest mail and messages
• Perform check-out services
• Open and close shifts making cash drops as necessary
• Maintain market stock and coffee area as needed
• Absorb guest mail and messages
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge
• Provide guests with directions and information regarding the local area
• Absorb guests’ requests for information about the local area
• Absorb guests’ requests for directions
• Absorb guests’ requests for information about available services
• Absorb guests’ requests for information about the hotel’s hours of operation
• Absorb guests’ requests for information about the hotel’s amenities
• Absorb guests’ requests for information about the hotel’s location
• Absorb guests’ requests for information about the hotel’s nearby attractions
• Absorb guests’ requests for information about the hotel’s transportation options
• Absorb guests’ requests for information about the hotel’s dining options
• Absorb guests’ requests for information about the hotel’s recreational facilities
• Absorb guests’ requests for information about the hotel’s spa services
• Absorb guests’ requests for information about the hotel’s fitness center
• Absorb guests’ requests for information about the hotel’s meeting and event spaces
• Absorb guests’ requests for information about the hotel’s business center
• Absorb guests’ requests for information about the hotel’s concierge services
• Absorb guests’ requests for information about the hotel’s laundry and dry cleaning services
• Absorb guests’ requests for information about the hotel’s valet parking services
• Absorb guests’ requests for information about the hotel’s shuttle services
• Absorb guests’ requests for information about the hotel’s pet-friendly policy
• Absorb guests’ requests for information about the hotel’s accessibility features
• Absorb guests’ requests for information about the hotel’s cancellation and refund policies
• Absorb guests’ requests for information about the hotel’s loyalty program
• Absorb guests’ requests for information about the hotel’s rewards program
• Absorb guests’ requests for information about the hotel’s gift card program
• Absorb guests’ requests for information about the hotel’s travel insurance program
• Absorb guests’ requests for information about the hotel’s travel assistance program
• Absorb guests’ requests for information about the hotel’s travel tips and recommendations
• Absorb guests’ requests for information about the hotel’s travel safety tips
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices
• Absorb guests’ requests for information about the hotel’s travel customs
• Absorb guests’ requests for information about the hotel’s travel etiquette
• Absorb guests’ requests for information about the hotel’s travel traditions
• Absorb guests’ requests for information about the hotel’s travel history
• Absorb guests’ requests for information about the hotel’s travel legends
• Absorb guests’ requests for information about the hotel’s travel myths
• Absorb guests’ requests for information about the hotel’s travel folklore
• Absorb guests’ requests for information about the hotel’s travel superstitions
• Absorb guests’ requests for information about the hotel’s travel taboos
• Absorb guests’ requests for information about the hotel’s travel rituals
• Absorb guests’ requests for information about the hotel’s travel practices