Front Desk Supervisor

About the role

The Commodore Perry Estate is a modern interpretation of a residential estate, offering a full-service Hotel, private Mansion, Lutie's Restaurant, an oversized outdoor pool, and exquisite outdoor and indoor event spaces. As a team member, you will enjoy a sense of family and work in a historical and fun environment with competitive compensation and benefits.

Responsibilities

• Supporting Management of Front Office Team and Ensuring Exceptional Customer Service
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity and leads by example
• Encourages and builds mutual trust, respect, and cooperation among team members
• Supports all areas of the Front Office in the absence of the Front Office Manager or Front Office Assistant Manager
• Supports daily Front Desk/Estate Host shift operations, supporting progress towards Guest Services and Front Desk Goals
• Supports day-to-day operations, ensuring the quality and standards to meet customer/guest’s expectations on a daily basis
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
• Observes staffing levels to ensure that the guest service, operational needs, and financial objectives are met
• Supports same-day selling procedures to maximize room revenue and property occupancy
• Understands the impact of Front Office operations on the overall property financial goals and objectives
• Provides information to Managers, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Analyzes information and evaluates results to choose the best solution to achieve departmental goals and solve any guest’s incidents
• Informs and/or updates Executives, peers, and subordinates on relevant information in a timely manner
• Performs all duties at the Front Office as necessary and ensures the team is set up for success
• Maintains flexibility in scheduling to include overnights, weekends, and holidays
• Ability to prioritize, organize, and make good judgments
• Ability to work cohesively with other departments and individuals as part of a team

Requirements

• High school diploma or equivalent; 2 years experience in the guest services, front desk, or related professional area
• Prior 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
• Previous luxury hotel experience preferred

Qualifications

• Ability to communicate in English with guests/team members to their understanding
• Ability to provide clear and legible written communication
• Adhere to responsible, safe, and conscientious driving rules

Skills

• Customer service skills
• Communication skills
• Leadership skills
• Financial/business decision making skills

Benefits

Commodore Perry Estate offers competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property shares a crafted approach to luxury and brings the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind properties, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL, and Westside Lexus.

Equal Opportunity Employer

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. The company complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.