Front Desk Supervisor

About the Role

The primary purpose of the Front Desk Supervisor position is to plan, organize, develop and direct the overall operation of the Front Desk in accordance with current federal, state and local standards, guidelines and regulations that govern our facility. To assure that the highest degree of quality care can be provided to our residents at all times. As the Front Desk Manager, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

About Charles E. Smith Life Communities

Charles E. Smith Life Communities (CESLC) is a faith-based nonprofit senior services organization located in Rockville, Maryland, delivering quality care and meaningful life experiences to older adults with dignity and compassion rooted in Jewish values. Our team of over 1,000 members represent a very wide range of cultural backgrounds, ethnicities, and faiths.

Every associate - guided by our values and mission - contributes to our sustained place as a leader and has an important role in our success. Entry level or seasoned, our associates experience the rewards of working for a mission-driven, nonprofit organization committed to creating an engaging community for aging adults. Our team-oriented environment provides exceptional opportunities for personal growth and professional development.

Responsibilities

• Must possess a basic knowledge of front desk procedures, regulations and current applicable laws, as well as procedures to follow during emergency situations.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel, and the general public.
• Must possess the ability to plan, organize, develop, implement and interpret the front desk programs, goals, objectives, policies, procedures, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must be able to follow written and oral instructions.
• Must understand the principles of continuous quality improvement.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Qualifications

• Must have, as a minimum, 2 (two) years of experience in a supervisory capacity in an office setting.

Benefits

Our total rewards package includes competitive compensation, health benefits through CareFirst BlueCross Blue Shield, a retirement plan, generous PTO, tuition reimbursement, and proximity to public transportation.

Pay & Schedule

This is a FULL TIME, NON-EXEMPT position on the day shift with hours from 9AM to 5PM, some weekends. This position is based at our Wasserman Building, located at 6121 Montrose Road, Rockville, MD 20852.